When you reserve a table or sign up for a workshop, we ask for your name, email address, phone number, and the details of your booking such as date, time, and number of guests. We also keep a record of any special requests you send us, like dietary notes or seating preferences.

Like most websites, we automatically collect basic technical information: browser type, device model, operating system, approximate location, pages visited, and time spent on each page. This comes from cookies and similar tracking technologies and helps us understand how visitors use the site.

We use the information from forms to confirm reservations, send reminders, answer questions, and manage workshop participation. This is necessary to provide the service you asked for. We may also send a follow-up email after your visit to ask about your experience.

Technical data helps us see which pages are useful and which ones need work. We review aggregated trends rather than individual browsing sessions. This analysis is based on our legitimate interest in keeping the site functional and relevant.

We use essential cookies to keep the site working, such as remembering your language preference. We also use analytics cookies to measure traffic and understand which content performs well. You can disable cookies in your browser settings, though some parts of the site may not work as smoothly.

Booking records are kept for up to 24 months so we can handle rebooking, refunds, or disputes. Workshop registrations are stored for the same period. Analytics data is retained in aggregated form and cannot be traced back to you personally.

We share data only with service providers who help us run the business: our website hosting provider, email and form services, and analytics tools. These processors act on our instructions and are contractually required to protect your data. We do not sell or rent personal information to anyone.

You can request a copy of the personal data we hold about you, ask us to correct inaccurate details, or request deletion where the law allows. You may also withdraw consent for marketing emails at any time by using the unsubscribe link or writing to us directly.

Where technically feasible, we can provide your data in a machine-readable format. If you believe we have handled your information incorrectly, you have the right to lodge a complaint with your local data protection authority. We ask that you contact us first so we can try to resolve the issue.

We do not make false statements about our services, invent customer endorsements, or create fake urgency to push bookings. Menu descriptions reflect what we actually serve, and workshop descriptions match the content we teach. If something changes, we update the site rather than leaving outdated promises.

For any question about this policy or to exercise your rights, email info@ungraindesel.com or call +60 19 097 8447. You can also write to us at Jalan TSB 1, Petaling Jaya, Selangor, 47810, Malaysia. We respond within five working days.

We review this policy at least once a year or whenever our data practices change. The latest version is always available on this page. Last updated: 15 January 2025.